Dearborn, Mich., (March 18, 2020) – In order to protect our employees, members and our communities from the spread of COVID-19, beginning Wednesday, March 18 at 5:00 p.m., AAA – The Auto Club Group (ACG) is suspending all physical access to our branch offices in Michigan. While our members, customers and the general public will not have access to our branch offices, AAA branch employees will still be available during normal business hours. Members can continue to reach AAA and access our insurance, travel, banking and member services over the phone (see AAA.com/Branches for local phone numbers), through AAA.com or through our AAA Mobile® App. This communication does not apply to ACG’s bank branch.
Our AAA travel advisors will continue to work with customers and members to navigate the travel options that are evolving daily. To assist with the heavy volume of inquiries, AAA – The Auto Club Group has also established the COVID-19 Travel Help Center at AAA.com/TravelExpert as an alternate way for members and customer to request assistance.
We are still providing emergency road service throughout Michigan. Our emergency road service technicians are cleaning their trucks frequently and we are coordinating rides for members who are sick. Members can call 800-AAA-HELP for emergency road service, request it online at AAA.com/Roadside, by texting “HELP” to 800.222.1134 or reach us through the AAA Mobile App.
“We are dedicated to protecting our employees, members and the community during these unprecedented times,” said Dan Schrock, Senior Vice President, Field Operations for AAA – The Auto Club Group. “We will continue to serve our members and customers through other channels while maintaining a safe working environment for our employees and doing our part to contain the coronavirus.”
About AAA - The Auto Club Group
The Auto Club Group (ACG) is the second largest AAA club in North America. ACG and its affiliates provide membership, insurance, banking, financial services, and travel offerings to over 13.5 million members across 13 U.S. states, the province of Quebec and two U.S. territories including Florida, Georgia, Iowa, Michigan, Nebraska, North Carolina, North Dakota, Tennessee, Wisconsin, Puerto Rico, South Carolina and the U.S. Virgin Islands; most of Illinois and Minnesota; and a portion of Indiana. ACG belongs to the national AAA federation with more than 60 million members in the United States and Canada whose mission includes protecting and advancing freedom of mobility and improving traffic safety. Motorists can map a route, identify gas prices, find discounts, book a hotel, and access AAA roadside assistance with the AAA Mobile app for iPhone, iPad and Android. Learn more at AAA.com/mobile. Visit AAA on the Internet at AAA.com