Annual study by Insure.com ranks ACG as the best in customer service, claims, value and on-screen experience
DEARBORN, Mich., (December 11, 2019) — AAA’s The Auto Club Group is the top auto insurer in the U.S., according to the newly-completed “America’s Best Insurance Company” survey by Insure.com. The annual survey of current policyholders is believed to be one of the most comprehensive, up-to-date assessment available in the industry.
“We are honored to receive this award from our policyholders,” said Joseph J. Richardson Jr., President and CEO, AAA-The Auto Club Group. “This is confirmation that our strategic direction and capital investments - focused on creating an excellent customer experience - are getting results.”
Not only did The Auto Club Group (ACG) rank ##1 overall, it also claimed the highest percentage of approval in the following individual rankings:
- Claims Service (94%)
- Customer service (92%)
- Usefulness of Website and Apps (92%)
- Value for price (89%)
“This award is a tribute to our great team, whose primary focus is putting customers first with great products and excellent service,” said Jeanine Raquet, Executive Vice President, Insurance Operations and Distributions, AAA – The Auto Club Group. “We want to continue setting a high bar in the insurance industry and will strive to be customers’ first choice for insurance for years to come.”
The strong onscreen experience may be responsible for The Auto Club Group success among younger policyholders. ACG came in second overall among millennials and first for Gen X. The Auto Club Group was also among the top carriers for policyholders who would recommend it (94%) and renew coverage (96%).
The Auto Club Group is the second-largest AAA club in North America, and has an A.M. Best Financial Strength Rating of A-. ACG serves policyholders and its nearly 9.9 million AAA members in Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Nebraska, North Dakota, Tennessee, and Wisconsin.
Two other AAA insurers – CSAA Insurance Group and the Auto Club of Southern California – were also ranked among the survey’s Top 5 Car Insurance Companies.
The Auto Club Group (ACG) is the second largest AAA club in North America. ACG and its affiliates provide membership, insurance, financial services and travel offerings to over 9.9 million members across eleven states and two U.S. territories including Florida, Georgia, Iowa, Michigan, Nebraska, North Dakota, Tennessee, Wisconsin, Puerto Rico and the U.S. Virgin Islands; most of Illinois and Minnesota; and a portion of Indiana. ACG belongs to the national AAA federation with more than 60 million members in the United States and Canada and whose mission includes protecting and advancing freedom of mobility and improving traffic safety. Motorists can map a route, identify gas prices, find discounts, book a hotel, and access AAA roadside assistance with the AAA Mobile app for iPhone, iPad and Android. Learn more at AAA.com/mobile. Visit AAA on the Internet at AAA.com.
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